IT Services
Managed IT support for Swiss SMEs
Managed IT support means an outside specialist looks after your computers, servers, network and backups all the time, not only when something breaks. PurpleMouse does this for small Swiss businesses that have no IT department of their own and run on Linux, macOS, Proxmox or Nutanix.
Who this is for
A small firm with no one employed to run IT. Someone in the office became the IT person by accident, and it eats into the job they were hired for.
A company on Macs and Linux that has outgrown ad-hoc help. A friend who sets up laptops was enough at the start. Now you need someone who knows the whole setup and keeps it current.
A business that wants its data on its own hardware, in Switzerland, rather than spread across cloud accounts abroad.
A firm already running Proxmox or Nutanix whose systems were built by someone who has since moved on.
What’s covered
Helpdesk and day-to-day support
Your team has one place to go for first- and second-line help. We also keep track of your equipment and licences, and deal with your suppliers when a problem needs escalating.
Monitoring and maintenance
We monitor your servers, storage and backups proactively. Updates and patches go in on a plan instead of piling up.
Servers, virtualisation and storage
We design, run and maintain virtual servers on Proxmox and Nutanix, with Linux underneath. Storage is sized for what you hold today, with room planned for what comes next.
Backup, recovery and continuity
A backup only counts if it restores. We set backups up, test that they restore, and write down how the business keeps working if a server or a site goes down.
Networks, access and devices
Office network, Wi-Fi, firewall and remote access, set up so each person reaches what they need. Mac fleets and Linux desktops are installed, kept up to date and configured the same way across the team.
How we work
Vendor-neutral. We earn nothing from what we recommend, so we recommend what fits your business.
Your data on hardware you own, in Switzerland. Where that’s the right call, your systems run on machines that belong to you. When a cloud service is the better choice, we tell you, and we tell you where the data will sit.
One senior engineer, not a ticket queue. You deal with the same senior engineer every time, someone who knows your setup and your people.
Everything documented. We write down how your systems are built and how to run them, and that documentation is yours. If you ever change provider, the next one can pick up from there.
Built on Linux, macOS, Proxmox and Nutanix
If your business runs on Macs and Linux, or wants its servers on Proxmox or Nutanix, this is the setup PurpleMouse was built around. Linux and Proxmox are open source, so the core of your IT isn’t tied to one company’s licence terms or price rises. Nutanix suits firms that prefer a commercially supported platform. Macs last well and are simple to manage as a fleet. You own the hardware and you decide where it sits, which keeps both cost and control with you. If the core of your business runs on other platforms, a specialist in those will serve you better, and we’ll say so.
Frequently asked questions
What does managed IT support include?
Ongoing care of your IT under one agreement, instead of paying for help call by call. With PurpleMouse that covers a helpdesk for your team, monitoring and maintenance, servers and storage, backup and recovery, and your network and devices. We also keep your documentation and deal with your suppliers. The exact scope is agreed with each business.
Is managed IT support worth it for a small company?
Often, yes. A small firm rarely has anyone whose job is IT, so problems land on whoever is nearest and nobody checks the backups. Managed support gives you one person who knows your setup, maintenance that happens on a plan, and backups that someone tests. If your IT is a few laptops and an online mailbox, occasional help may be enough, and we’ll tell you that in the first conversation.
Do you work with Macs?
Yes. Mac fleets are a core part of what we do, alongside Linux desktops. We set them up, keep them updated and configured the same way across your team, and include them in your backups.
Can our data stay in Switzerland?
Yes, where that’s the right call. Your files, applications and backups can run on hardware you own, in Switzerland. Where a cloud service works better, we tell you where the data will be stored, and you decide.
Also from PurpleMouse
We also help businesses work out what AI can do for them, on hardware they own (AI Guidance), and take on security and compliance work.